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Your first bill is charged 2–3 days after your installation is complete. After that, you are billed on that same date every month. You can view your billing details and pay your bill online at portal.trepicnetworks.com.

You can pay online through the customer portal at portal.trepicnetworks.com, or call us at (623) 349-4172 to pay over the phone. We accept all major credit and debit cards.

To cancel service, please call us at (623) 349-4172 or email sales@trepicnetworks.com. We require 30 days notice. If you're on a 1-year contract, early termination fees may apply.

Check to see which network your device is connected to. 2.4G is for printers, security cameras and smart devices. The 5G is for phones, TVs, computers, etc. If you don’t see the 5G Wi-Fi, call our support team for assistance. Next, restart your router by unplugging it for 10 seconds. Check the Ethernet cable to the PoE block. If the PoE block has no light, check the cables in the block and make sure the cable from the wall goes into the PoE port and the cable from the LAN port on the block goes into the WAN port on your router. If there is still no light, check the outlet for power. If all else fails, call Support.

Check to see which network your device is connected to. 2.4G is for printers, security cameras and smart devices. The 5G is for phones, TVs, computers, etc. If you don’t see the 5G Wi-Fi, call our support team for assistance. Unplug your router for 10 seconds, then plug it back in. Wait 2 minutes for it to reconnect. Don’t press the factory reset button. If you have 1 or 2 Wi-Fi bars on one side of your home, you may need a Wi-Fi extender. Call our support team to get scheduled for that. You can also run a speed test while connected directly to your router with an Ethernet cable.

Yes, you can use your own router if preferred. However, we can only fully support troubleshooting with TREPIC-provided equipment. We recommend using our included router for the best experience.

Yes! Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. If you're on a 1-year contract, the new plan rate will apply for the remainder of your contract term. Call us or visit the portal to make changes.

We currently serve Mesa, San Tan Valley, Queen Creek, Casa Grande, Coolidge, Eloy, Florence, Gilbert, and Marana. Enter your address at the top of our homepage to confirm service at your specific address.

Most installations are completed within 1–3 hours. In many cases we can schedule same-day or next-day installation. Our technician will call before arriving. There is a one-time installation fee of $150 for wireless and $199 for fiber.