Good people. Real help.

Your first bill is charged 2–3 days after your installation is complete. After that, you are billed on that same date every month. You can view your billing details and pay your bill online at portal.trepicnetworks.com.

You can pay online through the customer portal at portal.trepicnetworks.com, or call us at (623) 349-4172 to pay over the phone. We accept all major credit and debit cards.

To cancel service, please call us at (623) 349-4172 or email sales@trepicnetworks.com. We require 30 days notice. If you're on a 1-year contract, early termination fees may apply.

First, restart your router by unplugging it for 30 seconds. If that doesn't work, check that all cables are securely connected. If the issue persists, call us 24/7 at (623) 349-4172 and we'll troubleshoot with you or dispatch a technician.

Run a speed test at speedtest.net while connected directly to your router with an ethernet cable. If speeds are still below your plan's expected speeds, call us and we'll investigate. Common causes include router placement, interference, or equipment issues.

Yes, you can use your own router if preferred. However, we can only fully support troubleshooting with TREPIC-provided equipment. We recommend using our included router for the best experience.

Yes! Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. If you're on a 1-year contract, the new plan rate will apply for the remainder of your contract term. Call us or visit the portal to make changes.

We currently serve Mesa, San Tan Valley, Queen Creek, Casa Grande, Coolidge, Eloy, Florence, Gilbert, and Marana. Enter your address at the top of our homepage to confirm service at your specific address.

Most installations are completed within 1–3 hours. In many cases we can schedule same-day or next-day installation. Our technician will call before arriving. There is a one-time installation fee of $150 for wireless and $199 for fiber.